About Me
Agile and adaptable team leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Hardworking team player bringing necessary experience and knowledge to tackle any operations demand.
Work Experience
Team Lead - Operations at Tech Mahindra Ltd
Feb, 2022 to March, 2023
- Leading and managing a team of 18 associates
- Oversee day-to-day teams' operation and performance.
- Review processes and come up with recommendations which can help to improve overall performance / CSAT.
- Identify TNI and bridge process gaps.
- Ensuring weekly monitoring and coaching to team members.
- Managing and achieving IC targets.
- Maintaining AHT levels as per the given targets for different tenure bucket.
Team Lead - Operations at Tech Mahindra Ltd
Oct, 2019 - Sep, 2021
- Led team of 15 members while providing exceptional customer service.
- Mentored and guided team members to foster proper completion of assigned tasks.
- Increased efficiency and team productivity by promoting operational best practices.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Effective liaison between customers and internal departments.
- Following correct escalation procedures to Line Management and/or Customer Relations.
- Communicate and co-ordinate with internal departments.
Education
Postgraduate Program In Data Science And Analytics From iMarticus, Pune
2023 - Ongoing
Bachelor of Computer Application From M.J. College, Jalgaon
2016 - 2019
HSC from M.J. College, Jalgaon
2014 - 2016
SSC from BGS Vidyalaya, Jalgaon
2013 - 2014
Contact
https://twitter.com/p4r4g
https://www.facebook.com/theparagchaudhari
https://www.instagram.com/theparagchaudhari