Parag Chaudhari

Data Science Trainee

About Me

A dynamic leader known for agility and adaptability, I bring a robust track record of team leadership, operational efficiency, and exceptional customer service. With a motivational approach and a positive disposition, I am skilled in employee training, strategic planning, and schedule management. My comprehensive experience and in-depth knowledge enable me to meet diverse operational demands with ease. As a committed team player, I'm currently expanding my skill set into the realm of data science, preparing for a seamless transition that integrates my leadership acumen with analytical prowess. Based in Pune, India, I am poised to embark on this exciting new chapter in my professional journey.

+91 8055051111
Pune, MH, India

Work Experience

Team Lead - Operations at Tech Mahindra Ltd
Feb 2022 - Present
  • Entrusted with the leadership and management of a dynamic operations team, effectively overseeing daily activities and performance metrics.
  • Conducted regular process reviews, proposing innovative recommendations to enhance overall performance and customer satisfaction.
  • Identified training needs and process gaps, developing targeted strategies to bridge these gaps and enhance team efficiency.
  • Ensured consistent monitoring and coaching of team members on a weekly basis, fostering a culture of continuous learning and development.
  • Successfully managed and met individual contributor targets, fostering a high-performance environment.
  • Regulated average handling time (AHT) levels according to specified targets across various tenure buckets, optimizing operational efficiency.
Team Lead - Operations at Tech Mahindra Ltd
Oct 2019 - Sep 2021
  • Steered a high-performing team, consistently delivering exceptional customer service and exceeding customer expectations.
  • Mentored team members, ensuring effective completion of tasks while fostering professional growth.
  • Enhanced team efficiency and productivity by implementing and promoting operational best practices.
  • Acted as a critical point of contact for inter-departmental escalations, improving customer retention rates through timely resolution.
  • Resolved product or service issues by clarifying customer complaints, identifying the root cause, and selecting the optimal solution.
  • Cultivated empathetic client relationships, earning a reputation for surpassing service standard goals.
  • Served as an effective liaison between customers and internal departments, ensuring seamless communication and coordination.
  • Adhered to and promoted correct escalation procedures to Line Management and/or Customer Relations, maintaining high standards of accountability and transparency.


Postgraduate Program In Data Science And Analytics From iMarticus, Pune
2023 - Ongoing
Bachelor of Computer Application From M.J. College, Jalgaon
2016 - 2019
HSC from M.J. College, Jalgaon
2014 - 2016
SSC from BGS Vidyalaya, Jalgaon
2013 - 2014



Pune, MH, India


+91 8055051111