About Me
A dynamic leader known for agility and adaptability, I bring a robust track record of team leadership, operational efficiency, and exceptional customer service. With a motivational approach and a positive disposition, I am skilled in employee training, strategic planning, and schedule management. My comprehensive experience and in-depth knowledge enable me to meet diverse operational demands with ease. As a committed team player, I'm currently expanding my skill set into the realm of data science, preparing for a seamless transition that integrates my leadership acumen with analytical prowess. Based in Pune, India, I am poised to embark on this exciting new chapter in my professional journey.
Work Experience
Team Lead - Operations at Tech Mahindra Ltd
Feb 2022 - Present
- Entrusted with the leadership and management of a dynamic operations team, effectively overseeing daily activities and performance metrics.
- Conducted regular process reviews, proposing innovative recommendations to enhance overall performance and customer satisfaction.
- Identified training needs and process gaps, developing targeted strategies to bridge these gaps and enhance team efficiency.
- Ensured consistent monitoring and coaching of team members on a weekly basis, fostering a culture of continuous learning and development.
- Successfully managed and met individual contributor targets, fostering a high-performance environment.
- Regulated average handling time (AHT) levels according to specified targets across various tenure buckets, optimizing operational efficiency.
Team Lead - Operations at Tech Mahindra Ltd
Oct 2019 - Sep 2021
- Steered a high-performing team, consistently delivering exceptional customer service and exceeding customer expectations.
- Mentored team members, ensuring effective completion of tasks while fostering professional growth.
- Enhanced team efficiency and productivity by implementing and promoting operational best practices.
- Acted as a critical point of contact for inter-departmental escalations, improving customer retention rates through timely resolution.
- Resolved product or service issues by clarifying customer complaints, identifying the root cause, and selecting the optimal solution.
- Cultivated empathetic client relationships, earning a reputation for surpassing service standard goals.
- Served as an effective liaison between customers and internal departments, ensuring seamless communication and coordination.
- Adhered to and promoted correct escalation procedures to Line Management and/or Customer Relations, maintaining high standards of accountability and transparency.
Education
Postgraduate Program In Data Science And Analytics From iMarticus, Pune
2023 - Ongoing
Bachelor of Computer Application From M.J. College, Jalgaon
2016 - 2019
HSC from M.J. College, Jalgaon
2014 - 2016
SSC from BGS Vidyalaya, Jalgaon
2013 - 2014
Contact
https://twitter.com/p4r4g
https://www.facebook.com/theparagchaudhari
https://www.instagram.com/theparagchaudhari